Pricing

Transparent pricing for defined operational support

Pricing depends on the service workflow, hours, systems involved, reporting needs and any applicable communication or platform costs. Begin with a focused pilot or request a quotation for ongoing delivery.

Hourly

Hourly reference rates

  • Customer Support
    €22–€32 per hour excl. VAT
  • Sales Assistance
    €28–€40 per hour excl. VAT
  • Advanced or Complex Campaigns
    €38–€55 per hour excl. VAT
Monthly

Ongoing monthly options

  • Single-Operator Ongoing Support
    €2,800–€3,800 per month excl. VAT
  • Two-Operator Ongoing Support
    €5,400–€7,200 per month excl. VAT
  • Larger Requirements
    Custom quotation

Monthly arrangements are defined according to agreed service hours, workflow scope, operating windows, systems involved and reporting requirements.

AI + Human

AI + Human hybrid tiers

AI workflows running on agreed scripts and FAQs, combined with Finland-delivered human escalation. Human hours billed separately at Customer Support rates.

  • AI + Human · Starter
    From €390 per month excl. VAT
  • AI + Human · Growth
    From €890 per month excl. VAT
  • AI + Human · Scale
    From €1,690 per month excl. VAT
Pilot

Focused Pilot pricing

Focused Pilot
From €450–€600 excl. VAT
Request Pilot Scope
  • One agreed workflow
  • Five business days
  • Up to 20 delivery hours
  • Basic reporting
  • End-of-pilot review

Calling credits, separately agreed tools, advanced script preparation or additional requirements are billed separately where applicable.

Calling credits

Calling credits for approved calling workflows

Calling credits apply only where the agreed scope includes outbound or inbound calling activity. They are billed separately based on estimated or actual usage.

Pilot
€50–€150
Monthly
€150–€400
All prices shown for BPO Services are exclusive of VAT unless expressly stated otherwise. Finnish VAT is added where applicable. For eligible business customers established in another EU Member State, services may be invoiced under the reverse-charge procedure, subject to confirmation of business status, a valid VAT number and applicable VAT requirements.