Transparent pricing for managed operational support
Pricing depends on the service workflow, operating hours, systems involved, reporting requirements, communication channels, and any agreed platform or calling costs.
Hourly Reference Rates
Suitable for:
- Email support
- Live chat support
- Ticket handling
- Order support
- Customer follow-ups
- CRM updates
Suitable for:
- Lead qualification
- Appointment setting
- Outbound calling
- Follow-up campaigns
- Prospect engagement
- CRM pipeline management
Suitable for:
- Technical support
- Multi-system workflows
- Industry-specific support
- Complex customer journeys
- Escalation-heavy operations
- Custom workflow requirements
Ongoing Monthly Support Options
- Single-Operator Ongoing Support
Ideal for businesses requiring a dedicated operator for customer support, back-office administration, CRM management, or sales assistance.
€1,500–€2,000 per month excl. VAT - Two-Operator Ongoing Support
Suitable for businesses requiring broader coverage, increased capacity, multi-channel support, or extended service windows.
€3,000–€4,000 per month excl. VAT - Larger Requirements
For teams of three or more operators, multilingual support, extended operating windows, or complex operational requirements, pricing is provided through a tailored quotation.
Custom Quotation
Monthly arrangements are defined according to:
- Service hours
- Workflow scope
- Operating windows
- Systems involved
- Reporting requirements
- Communication channels
- Escalation requirements
AI + Human Hybrid Support
AI-powered workflows operating on approved scripts, FAQs, intake processes, and routing rules, combined with human review and escalation where required. Human support hours are billed separately according to the applicable service category.
Suitable for:
- Missed call capture
- Basic inquiry handling
- FAQ automation
- Lead intake
Suitable for:
- Higher inquiry volumes
- Advanced routing
- CRM integrations
- Automated lead qualification
Suitable for:
- Multi-workflow automation
- Extended availability
- Higher conversation volume
- Advanced integrations and reporting
Focused Pilot Pricing
A practical way to validate one operational workflow before moving into ongoing support.
The pilot includes:
- One dedicated agent
- One agreed workflow
- Up to 40 delivery hours
- Maximum 10 working days
- Flexible scheduling within the pilot period
- Dialer included (where applicable)
- VoIP included (where applicable)
- Agreed systems and access
- Basic reporting
- End-of-pilot review and recommendations
Pilot Delivery Options
Clients may use the pilot hours in the format that best suits their workflow:
- 5 working days × 8 hours per day
- 10 working days × 4 hours per day
- Any agreed schedule up to 40 total hours
The pilot is designed to evaluate workflow fit, communication quality, reporting standards, and operational suitability before scaling into monthly operations.
Calling Credits for Approved Calling Workflows
Calling credits apply only where the agreed scope includes outbound or inbound calling activity beyond the standard pilot allocation.
Where applicable, calling usage is billed separately according to estimated or actual consumption.
VAT & Billing
All prices shown for BPO Services by Hope Valley are exclusive of VAT unless expressly stated otherwise.
Finnish VAT is applied where required by law.
For eligible business customers established in another EU Member State, services may be invoiced under the reverse-charge procedure, subject to:
- Valid business status
- Valid VAT number
- Applicable EU VAT regulations
Need a Custom Quote?
Every business operates differently.
If you require multilingual support, extended operating hours, AI-assisted workflows, customer support teams, sales outreach teams, back-office operations, or a combination of services, contact us for a tailored quotation.