Test one workflow before scaling
A focused pilot gives your business a practical way to assess communication quality, workflow fit, reporting standards and service delivery before moving into ongoing BPO operations.
Per agent. Up to 40 delivery hours over a maximum of 10 working days.
What the pilot includes
- One defined workflow
- Maximum 10 working days
- Up to 40 delivery hours
- Dialer included
- VoIP included
- Reporting included
- Confirmed service window
- Agreed tools and access
- End-of-pilot review
Choose a pilot type
Customer Support Pilot
One agreed enquiry queue, communication channel or support workflow.
Back-Office Pilot
One CRM, data-entry or repeatable administrative workflow.
Sales Assistance Pilot
One approved follow-up, qualification or appointment-support workflow.
What we need from you
- Service objective
- Workflow description
- Relevant systems or HighLevel use
- Required service hours
- Approved scripts or instructions, where applicable
- Reporting expectations
- Calling credits, if calling activity is included
- EU VAT number at quotation or invoicing stage, where applicable
A pilot is designed for evaluation
The pilot is intended to validate one agreed workflow within a controlled scope. It is not intended to guarantee full-scale campaign results, appointment volumes, conversion rates or long-term operational outcomes.
Following completion of the pilot, BPO Services by Hope Valley will provide a review and recommendations for potential monthly operations.
Pilot Summary
- Price
- €300–€330 per agent (excl. VAT)
- Duration
- Maximum 10 working days
- Hours
- Up to 40 delivery hours
- Dialer included
- Yes
- VoIP included
- Yes
- Reporting included
- Yes
- Best for
- Customer Support, Back Office Operations, Sales Outreach & Workflow Validation