Data protection
Responsible BPO delivery from Finland
BPO Services may involve customer communications, business systems or personal data. Hope Valley provides agreed BPO workflows from Finland and confirms authorised tasks, system access, confidentiality expectations and necessary data-processing arrangements before relevant delivery begins.
Delivery facts
Service delivery at a glance
- Service providerHope Valley
- Service-delivery locationFinland
- Client communicationManaged from Finland
- Authorised operational accessFrom Finland
- CRM/workflow platform plannedHighLevel for selected workflows
- Additional client systemsReviewed before relevant delivery
HighLevel disclosure
Use of HighLevel as a CRM and workflow platform
Hope Valley plans to use HighLevel as a CRM and workflow platform for selected BPO or automation services. Where personal data is processed through HighLevel as part of a client workflow, the applicable roles, authorised activities, client instructions, platform use and relevant data-processing arrangements are addressed before relevant delivery begins.
Data-processing arrangements
Data-processing arrangements are agreed where required before relevant service delivery begins.